Question 1

Can I customize my trip?

Accepted Answer

Yes, we offer customizable trips to cater to your specific needs and preferences. Just let us know your requirements, and we'll tailor the experience accordingly.

Question 2

Do you offer airport transfers?

Accepted Answer

Yes, we provide airport transfer services to and from all major airports in our service area. We ensure timely arrivals and departures to make your travel experience stress-free.

We offer airport concierge services inside the terminal with welcome name boards and a meet and greet service.
Alternatively the guests may opt to be picked up near the post office outside the terminal complex 
Our airport transfers are priced per vehicle and and not per passenger.

Question 3

How is the package price calculated and are there refunds on unused mileage?

Accepted Answer

At Gokonect, our pricing is designed to provide a simple, transparent, and stress-free travel experience.Rather than charging separately for vehicle rental, chauffeur services, and the exact kilometres travelled, we offer a single package price that includes the exclusive use of your vehicle and professional chauffeur for the duration of your journey, together with a mileage allowance.This approach allows you to enjoy your trip without worrying about daily vehicle rental fees, chauffeur charges, or constantly tracking the distance travelled. The included mileage provides flexibility should your itinerary change or you decide to make additional stops along the way.If we priced every component separately, your quote would typically include:A daily vehicle rental feeA daily professional chauffeur feeA per-kilometre charge for the distance travelledAny applicable tolls or overnight chargesInstead, we bundle these costs into one fixed package, giving you clear, predictable pricing from the outset.Because your vehicle and chauffeur are reserved exclusively for your journey for the entire booking period, the package price remains the same regardless of whether all of the included kilometres are used. For this reason, unused kilometres are not refundable or transferable.Should your journey exceed the included mileage, any additional kilometres are simply charged at the agreed per-kilometre rate, so you only pay for extra distance beyond your package.

Question 4

Where do you provide transportation services?

Accepted Answer

We provide transportation services to various destinations, including airports, hotels, corporate events, and special occasions across Sri Lanka.

Our vehicles are based in Colombo and Negombo.

Question 5

What are the methods of payment available?

Accepted Answer

We accept credit or debit card payments via a secure payment link, providing you with a convenient and hassle-free way to pay for your transportation services. Additionally, we also accept bank transfers and cash to accommodate your preferred payment method.

Question 6

What is your cancellation policy?

Accepted Answer

Our cancellation policy may vary depending on the type of reservation and the timing of the cancellation. We understand that plans can change, so we strive to offer flexible cancellation options whenever possible. Please refer to our booking terms and conditions or contact us directly for specific details regarding our cancellation policy.

Attached: Cancellation Policy Document

Question 7

How far in advance should I book?

Accepted Answer

We recommend booking your luxury transportation as far in advance as possible to ensure availability, especially for peak times and special events.

Question 8

What safety measures do you have?

Accepted Answer

We prioritize passenger safety and adhere to stringent safety protocols. Our chauffeurs are trained professionals, and our vehicles undergo regular maintenance and daily inspections. Each vehicle is also equipped with a first aid kit and fire extinguishers. Our vehicles have tracking devices and are equipped with both front and rear external facing dash cams. Our vehicles are also equipped with safety flares, safety vests and safety triangles in the event of a roadside emergency.

request a quote

Tell us about your travel plans and we'll create a personalized quote tailored to your needs. Our team will get back to you within 24 hours.

Before You Travel